Japan Airlines

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Japan Airlines

Japan Airlines (JAL) is the flag carrier airline of Japan and one of the largest airlines in Asia. JAL operates both domestic and international flights, and its main hubs are Tokyo's Narita International Airport and Haneda Airport. The airline was founded in 1951 and has a fleet of over 150 aircraft, including Boeing and Airbus planes.

JAL is a member of the Oneworld airline alliance and has codeshare agreements with many other airlines, allowing passengers to easily connect to destinations around the world. The airline offers several classes of service, including first class, business class, premium economy, and economy.

JAL has won numerous awards for its service, including being named the Best Airline in Japan and Asia at the Skytrax World Airline Awards. The airline is also committed to sustainability and has implemented initiatives to reduce its environmental impact, such as using biofuels and investing in fuel-efficient aircraft.

Overall, Japan Airlines is known for its high-quality service, reliable operations, and commitment to innovation and sustainability.

Check-in Information

Japan Airlines offers several check-in options for its passengers. Read More...




Baggage Allowance

As for baggage allowance, the amount you're allowed to bring depends on your travel class, route, and frequent flyer status. Read More...




Unaccompanied Minor Policy

Japan Airlines has a policy for unaccompanied minors (UMs) traveling on their flights. The policy varies depending on the age of the child and the route they are traveling on. Check the Guidelines...




JAL Mileage Bank

Japan Airlines frequent flyer program is called JAL Mileage Bank. It is a loyalty program. Read More...




Ticketing Offices

Japan Airlines operates several ticketing offices worldwide to cater to its customers' needs, such as booking and buying tickets, check-in services, and assistance with baggage. Read More...





Japan Airlines Fleet and Seats

In terms of seating, Japan Airlines offers a variety of classes on its flights. Read More...





Japan Airlines Airport Lounges

Japan Airlines airport lounges are premium lounges available for eligible passengers who are flying on Japan Airlines or its partner airlines. Read More...





Japan Airlines Lost and Found

If you’ve lost an item on an Japan Airlines flight, at the airport, or in a lounge, follow these steps to recover it. Read More...





Japan Airlines Air Ticket Cancellation and Refund

Japan Airlines offers a flexible cancellation and refund policy, allowing passengers to modify or cancel flights based on fare conditions.. Read More...





Japan Airlines Student Discount Airfares

Japan Airlines offers discounted airfares for students in certain countries, subject to variation based on location, destination, and travel schedule. Read More...




In-flight Menu

An in-flight menu is a crucial part of the in-flight experience for passengers. It provides them with information about the food and drink options available during the flight. Read More...








Shall you need further assistance, please contact Japan Airlines Customer Service in Tokyo as stated below.

Head Office (HQ) Tel Office Hours
Japan Airlines
4-11, Higashi Shinagawa
2-Chrome, Shinagawa-ku
Tokyo, 140-8605
Japan
0570-025-121 (within Japan)
+81 3 6733 3062 (from Overseas)
7:00 am - 8:00 pm daily (Japan Time, GMT+9)




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