Indonesia AirAsia Jakarta Office

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PT. Indonesia AirAsia (operating as Indonesia AirAsia) is a low-cost airline headquartered in Tangerang, Indonesia. It operates scheduled domestic and international services.

Contact Indonesia AirAsia

Indonesia AirAsia offers scheduled flights to destinations within Indonesia and international from its main base in Soekarno-Hatta International Airport, Jakarta.

Indonesia AirAsia Jakarta Contact Information
Jakarta City Office Sarinah Plaza Jl. M.H Thamrim No. 11 LG Jakarta Pusat Indonesia Tel: +62 21 2927 0999 / +62 804 1333 333 Office Hours 9:00 am - 10:00 pm (Daily) Closed on Public Holidays. Jakarta Airport Office Customer Service Center Terminal 2 E Departure Hall Soekarno Hatta International Airport Jakarta, Indonesia Airport Name: Soekarno-Hatta International Airport (Jakarta) For an instant response 24 hours a day and urgent assistance, please Chat with AVA @ https://support.airasia.com.

Indonesia AirAsia Jakarta Contact Information

Jakarta City Office

Sarinah Plaza
Jl. M.H Thamrim
No. 11 LG Jakarta Pusat
Indonesia

Tel: +62 21 2927 0999 / +62 804 1333 333

Office Hours

9:00 am - 10:00 pm (Daily)

Closed on Public Holidays.

Jakarta Airport Office

Customer Service Center
Terminal 2 E Departure Hall
Soekarno Hatta International Airport
Jakarta, Indonesia

Airport Name: Soekarno-Hatta International Airport (Jakarta)

For an instant response 24 hours a day and urgent assistance, please Chat with AVA @ https://support.airasia.com.

The Indonesia AirAsia Jakarta Office including:

Flight Ticket Booking
Flight Ticket Cancellation
Flight Ticket Rescheduling
Web Check-in
Airport Counter Check-in
Self Service Kiosk Check-in
Unaccompanied Minor Service
Baggage Allowance
Duty Free Allowance
Flight Information
Airport Lounges
Visa Information

In-Flight Meals
Missing Luggage
Immigration Services
In-Flight Wifi
Airport Wifi
In-Flight Entertainment
In-Flight Duty Free
Airport Facilities
Delayed Flights
Premium Red Lounge
BIG Member
AirAsia Promotional Fares

Airport Transfers
Sports Equipment
Airport Transportation
Seats Enquiries and Selection
AirAsia Mobile App
Visa on Arrival
Transit Information
Receipts and Refunds
Travel Insurance
Animals and Pets
AirAsia Premium Flatbed
Premium Flex Fare

If you're unable to find the answer from local ticketing agent, please contact AirAsia Call Centre with the contact details and numbers listed below:

Calling From	Tel Number	Office Hours
Australia	+61 2 8188 2133	Monday - Friday : 09:00~18:00 (GMT +10)
China	+86 512 8555 7711	Monday - Sunday : 08:00~21:00 (GMT +8)
Hong Kong	+852 3013 5060	Monday - Sunday : 08:00~21:00 (GMT +8)
Indonesia	+62 21 2927 0999 +62 804 1333 333	Monday - Sunday : 06:00~22:00 (GMT +7)
India	+91 80 4666 2222 +91 80 6766 2222	24x7
Iran	+98 21 2620 0686	Saturday to Wednesday : 09:00~17:00 (GMT +4.3) Thursday : 09:00~13:00 (GMT +4.3)
Japan	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Japan	+81335277898	Monday - Friday : 08:00~17:00 (GMT +9)
Macau	+853 6262 6352	Monday - Sunday : 08:00~21:00 (GMT +8)
Malaysia	1600 85 8888	Monday - Friday : 09:00~18:00 (GMT +8)
New Zealand	+64 9 887 6920	Monday - Friday : 09:00~18:00 (GMT +12)
Philippines	+63 2 8672 7886	24x7
South Korea	050 4092 00525	Monday - Friday : 08:00~17:00 (GMT +9)
Taiwan	+886 2 8793 3532	Monday - Sunday : 08:00~21:00 (GMT +8)
Thailand	+66 2 515 9999	Monday - Sunday : 08:00~21:00 (GMT +7)
United States	+1 844 727 4588 +1 844 727 4590 (Text Telephone)	Monday - Friday : 09:00~18:00 (GMT -10)

AirAsia Indonesia