Reservations & Ticketing Agent
As a Reservation & Ticketing Agent in an airline office in the United States,
your role will involve providing professional and customer-oriented reservations
and ticketing services to customers and travel businesses. This can be done
through telephone calls or in-person interactions, with the goal of ensuring
high customer satisfaction and achieving annual revenue targets.
Your responsibilities will include:
- Issuing tickets and accurately quoting fares and tariffs to ensure customer
satisfaction and minimize complaints on a daily basis.
- Conducting a detailed daily check of flight confirmations to maximize flight
utilization and reduce the number of 'no-shows'.
- Professionally handling an average of 10 to 15 telephone calls per hour on a
daily basis, providing comprehensive sales and reservations services to
customers while minimizing call abandonment rates.
- Maintaining an accurate passenger database and ensuring all passenger records
are properly maintained.
The average salary for a Reservation & Ticketing Agent in the United States
ranges from $35,000 to $55,000 per year. However, it's important to note that
salaries can vary depending on factors such as the employing company, location,
industry, level of experience, and benefits provided. Overtime and shift
allowances may also contribute to increased income. Additionally, some airlines
offer subsidized travel benefits after a qualifying period.
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