Singapore Airlines Air Ticket Cancellation and Refund

Singapore Airlines Air Ticket Cancellation and Refund

Singapore Airlines offers flexible options for ticket cancellation and refunds, depending on the fare type, route, and reason for cancellation. Passengers can cancel their bookings online through the Singapore Airlines website, via the mobile app, or by contacting Singapore Airlines customer service or the travel agency where the ticket was purchased.

Refund eligibility is determined by the fare conditions. Fully refundable fares allow cancellation with little to no penalty, while non-refundable fares may only provide refunds for certain taxes or under exceptional circumstances, such as medical reasons or government-imposed travel restrictions. In some cases, passengers may be offered a travel voucher instead of a cash refund.

For bookings made directly with Singapore Airlines, refund requests can be submitted online using the “Manage Booking” tool. Refunds are generally processed within 7 to 21 business days, depending on the original payment method. Tickets purchased through third-party agents must be refunded through those agents.

Passengers are strongly advised to review the fare rules of their ticket before proceeding with cancellation. In the event of a flight disruption caused by Singapore Airlines, such as an airline-initiated cancellation, travelers are entitled to a full refund or complimentary rebooking.

Additionally, Singapore Airlines provides a 24-hour risk-free cancellation policy for certain routes, allowing passengers to receive a full refund if the booking is canceled within 24 hours of purchase.

If you require additional assistance, it's best to contact Singapore Airlines' customer service team for further information.