Cathay Pacific Airways Air Ticket Cancellation and Refund

Cathay Pacific Airways Air Ticket Cancellation and Refund

Cathay Pacific Airways provides passengers with flexible options for ticket cancellations and refunds, depending on the fare type, travel route, and reason for cancellation. Bookings may be canceled online through the Cathay Pacific website, via the mobile app, or by contacting Cathay Pacific customer service or the travel agency that issued the ticket.

Refund eligibility is determined by the fare conditions. Refundable fares allow passengers to cancel with little or no penalty, while non-refundable fares may only provide refunds of certain government taxes or charges. In exceptional cases, such as medical emergencies or government-imposed travel restrictions, Cathay Pacific may offer partial refunds or travel credits instead of a full cash refund.

For tickets purchased directly with Cathay Pacific, refund requests can be submitted through the “Manage Booking” tool. Refunds are typically processed within 7 to 20 business days, depending on the original payment method. Tickets purchased through third-party agencies must be refunded directly through the issuing agent.

Passengers are encouraged to carefully review the fare rules before canceling. In the event of a Cathay Pacific-initiated disruption, such as a flight cancellation, travelers are entitled to a full refund or complimentary rebooking.

Additionally, Cathay Pacific offers a 24-hour risk-free cancellation policy on certain routes, allowing passengers to cancel within 24 hours of booking for a full refund.

If you require additional assistance, it's best to contact Cathay Pacific Airways' customer service team for further information.