British Airways Lost and Found

British Airways Lost and Found

British Airways provides a dedicated Lost and Found service to assist passengers in recovering belongings left on board, at airports, or in British Airways lounges. If you misplace an item on a British Airways flight, the first step is to contact the Lost Property office at your arrival airport, as items are usually handed over to the airport authorities.

At London Heathrow Airport (LHR), British Airways’ main hub, lost property services are managed by the airport’s Lost Property office, located in Terminal 3. Passengers can also submit a Lost Item Report through the British Airways website or by contacting customer service. When reporting, passengers should include details such as flight number, date of travel, seat number, and a description of the item.

For items lost at other airports, passengers must contact the Lost and Found department of the respective airport. Items misplaced in British Airways lounges, such as the Galleries Club Lounge or Concorde Room, can be reported directly to lounge staff or through British Airways customer service.

To improve recovery chances, British Airways recommends reporting lost items as soon as possible. Once located, items can usually be collected in person or returned via courier, subject to local regulations.

Passengers may also receive assistance through British Airways’ 24/7 customer service centers.

If you require additional assistance, it's best to contact British Airways' customer service team for further information.