ANA Lost and Found

ANA Lost and Found

If you’ve lost an item on an ANA flight, at the airport, or in a lounge, follow these steps to recover it:

Immediate Action

Onboard the Aircraft: Inform a flight attendant before disembarking.

At the Airport: Check with the ANA Lost & Found counter or airport lost property office.

Online Lost Item Report

Visit ANA’s Lost & Found page and submit a report with:

• Flight details (date, number, seat)

• Item description (brand, color, distinguishing features)

• Contact information

Follow-Up & Claim Process

ANA typically responds within 3-5 business days if the item is found.

If matched, you’ll arrange pickup (at the airport) or shipping (fees may apply).

Important Notes

Time Limits: Items are held for 7–30 days (varies by airport).

Valuables: Passports, electronics, and cash are often handed to airport authorities.

Compensation: ANA is not liable for lost items, but will assist in locating them.

Contact Options

Phone: Call ANA’s global support (numbers vary by country).

Email: Use the form on their website for inquiries.

Tip: Label belongings with your contact info to speed up recovery. For urgent cases (e.g., passports), also notify local authorities.

For further information on lost and found procedures, please contact ANA' customer service team for personalized assistance.